Frequently Asked Questions

Discover everything you need to know about bringing Winter's Moon into your home.

What are your shipping rates and delivery times?

We offer standard shipping across the UK and international delivery. Standard UK orders typically arrive within 3-5 business days, while international shipping times vary by location. Express options are available at checkout.

Can I return an item if it doesn't fit my space?

Yes, we offer a 28-day return policy. If you are not completely satisfied with your purchase, you can return the item in its original condition for a full refund or exchange, excluding shipping costs.

Are your products sustainably sourced?

Sustainability is at our heart. We work closely with local artisans and use eco-friendly materials whenever possible, ensuring our unique home goods have a minimal environmental footprint.

Do you offer trade discounts for interior designers?

We love collaborating with professionals. Please contact our trade team with your business details to apply for a trade account and access exclusive industry pricing.

How should I care for my Winter's Moon textiles?

To preserve the vibrancy of our prints, we recommend hand washing or using a delicate machine cycle at 30 degrees. Always air dry and iron on a low heat setting.

What payment methods do you accept?

We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.